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3 sets of standards / 20 progress areas

FIDES standards

FRED F

FIDES : F (Fight against Fraud); I (customer Interest); D (Deontology); E (market Equilibrium, the fight against market abuse); S (financial Security).

CRITERION

PROGRESS PRIORITY

Fraud 

Combating external fraud
Combating internal fraud

Customer interest

Know Your Customer
Formalised advice
Appropriate terms and conditions
Appropriate complaints handling procedure
Application of NAP process
Preventing conflicts of interest

Deontology

Respect for professional secrecy
Compliance with rules on personal transactions
Adjustment of variable compensation
Centralised error reporting
Training
Personal data protection

Market equilibrium

Equal treatment of orders
Best execution
Preventing market abuse
Transparent holdings

Financial security

Know the customer and his business
Transaction monitoring

RESPECT standards

Fred ED

RESPECT : R (Recognition of employees); E (Equality regardless of origin, age, gender); S (Safety at work, health, hygiene); P (Participation, employer/employee dialogue); E (Equitable remuneration); C (Consistency of the Group’s image, involvement of employees); T (taking part in improving the education, health and culture in our Territories).
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CRITERION

 PROGRESS PRIORITY

Recognition

Responsible management and respect for people
Creating the conditions for personalised staff management

Equality

Equality of backgrounds
Professional gender equality
Age equality
Hiring and integration of disabled people

Sécurity

Respect for the law
Hygiene and health
Security and safety

Participation

Transparent staff communications
Dialogue with staff representatives
Company morale
Participative processes

Equity

Determination of compensation
Pay structure application
Governance and oversight

Consistency

Group image
Staff involvement

Territory  

Education and health
Social / Cultural

DEMETER standards

Fred D

DEMETER : D (Dialogue with employees, customers, and suppliers on environmental issues); E (Externalities, reducing the direct and indirect impact of the Group’s activities); M (Markets, providing environment-friendly products and services); E (Ecosystems, promoting biodiversity); T (Transport, mitigating the impact); E (Energy, reducing consumption, promoting renewable energies); R (Resources, reducing consumption, promoting recycling).

CRITERION

PROGRESS PRIORITY

Dialogue

Staff
Customers
Suppliers

Externalities

Furniture
IT/ telephony
Communications
Purchasing policy

Markets

Investments (SRI)
Credit / insurance
Services
Climate risks
Biodiversity risks

Ecosystems

Biodiversity

Transport

Business trips
Commuting

Energy

Energy saving
Renewable energy

Resources

Water
Paper
Recycling (excluding furniture, paper, IT and telephony)

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