FIDES standards
FIDES : F (Fight against Fraud); I (customer Interest); D (Deontology); E (market Equilibrium, the fight against market abuse); S (financial Security).
| CRITERION
| PROGRESS PRIORITY
|
Fraud
|
Combating external fraud
Combating internal fraud
|
Customer interest
|
Know Your Customer
Formalised advice
Appropriate terms and conditions
Appropriate complaints handling procedure
Application of NAP process
Preventing conflicts of interest
|
Deontology
|
Respect for professional secrecy
Compliance with rules on personal transactions
Adjustment of variable compensation
Centralised error reporting
Training
Personal data protection
|
Market equilibrium
|
Equal treatment of orders
Best execution
Preventing market abuse
Transparent holdings
|
Financial security
|
Know the customer and his business
Transaction monitoring
|
RESPECT standards
RESPECT : R (Recognition of employees); E (Equality regardless of origin, age, gender); S (Safety at work, health, hygiene); P (Participation, employer/employee dialogue); E (Equitable remuneration); C (Consistency of the Group’s image, involvement of employees); T (taking part in improving the education, health and culture in our Territories).
.
| CRITERION
| PROGRESS PRIORITY
|
Recognition
|
Responsible management and respect for people
Creating the conditions for personalised staff management
|
Equality
|
Equality of backgrounds
Professional gender equality
Age equality
Hiring and integration of disabled people
|
Sécurity
|
Respect for the law
Hygiene and health
Security and safety
|
Participation
|
Transparent staff communications
Dialogue with staff representatives
Company morale
Participative processes
|
Equity
|
Determination of compensation
Pay structure application
Governance and oversight
|
Consistency
|
Group image
Staff involvement
|
Territory
|
Education and health
Social / Cultural
|
DEMETER standards
DEMETER : D (Dialogue with employees, customers, and suppliers on environmental issues); E (Externalities, reducing the direct and indirect impact of the Group’s activities); M (Markets, providing environment-friendly products and services); E (Ecosystems, promoting biodiversity); T (Transport, mitigating the impact); E (Energy, reducing consumption, promoting renewable energies); R (Resources, reducing consumption, promoting recycling).
| CRITERION
| PROGRESS PRIORITY
|
Dialogue
|
Staff
Customers
Suppliers
|
Externalities
|
Furniture
IT/ telephony
Communications
Purchasing policy
|
Markets
|
Investments (SRI)
Credit / insurance
Services
Climate risks
Biodiversity risks
|
Ecosystems
| Biodiversity
|
Transport
|
Business trips
Commuting
|
Energy
|
Energy saving
Renewable energy
|
Resources
|
Water
Paper
Recycling (excluding furniture, paper, IT and telephony)
|
