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Crédit Agricole in Serbia

Crédit Agricole Srbija is an all-purpose bank with a network of 80 branches (in 2018) in Serbia. It serves personal, small business and corporate customers.

 

Serbie

  • Credit Agricole Srbija (CAS)

    Crédit Agricole Serbia has been present in Serbia since 2005. The bank is developing on targeted activities and select customer segments (mainly agri-agro) in a very competitive market.

     

    With 876 employees servicing 268,000 customers, CA Serbia is the 1st bank in car loan financing, 2nd in agri-business financing, and one of the leaders in housing loans.

  • Key figures

    Serbia: 7.2 million inhabitants

     

     

     

     

     

    296,435 customers
    74 branches
    881 employees
     
    Total assets: 1,010 m€

    carte-serbie

     

    Source: BPI/FIN - Data at 31/12/2019

  • Strategic approach

     

    Challenges

    • Be among the 10 best banks in Serbia
    • Grow market share in target segments by broadening its digital banking offering and developing a high-performance CRM tool
    • Become the reference bank in targeted markets by attracting high added value customers
    • Increase internal efficiency and improve the customer experience while maintaining strong and effective risk management systems,
    • Capitalize on strong, Agri-Agro positions, through synergy with Group expertise to assert leadership

     

     

    MTP “Energy 2020”

    Crédit Agricole Serbia’s medium-term strategic plan "Energy 2020" is the result of an association between Crédit Agricole Group's 100-year-old banking experience and best practices developed on the local market. The main objective is to enable secure and selected development and growth, through a highly competitive approach.

    This strategy is based on three fundamental priorities: 

    • Sustainable and organic growth, in select segments, supported by team expertise and the digitalization process;
    • A simpler and more modern bank, in order to facilitate customers' daily lives, driven by excellence in relationships;
    • Improved productivity and profitability via a multi-channel approach.

     

  • Governance

    Organisation

     

    Crédit Agricole Serbia management

    • Gianluca Borrelli - President of the Executive Board

     

    BPI Supervision

    • Stanislas Ribes - Head of BPI Supervision & Control
    • Letteria Barbaro-Bour - Supervision Head, Serbia

     

  • Key economic indicators

    Data

    France

    Serbia

    Currency

    EUR

    RSD

    Population (in millions)

    64.8

    7.0

    Population growth rate

    0.4

    -0.6

    Nominal GDP (in USD billions)

    2,707

    52

    Real GDP growth, annual (%)

    1.3

    4.2

    Nominal GDP growth (%)

    2.4

    6.9

    GDP per inhabitant, current USD

    41,761

    7,398

    Inflation rate

    1.3

    1.9

    Unemployment (%)

    9.1

    13.7

    National saving rate

    22.8

    17.6

    Household savings rate

    14.9

    nd

    Budget deficit/GDP (%)

    -3.0

    0.0

    source : FMI, ECO / Crédit Agricole S.A (Data at end 2019)

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