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  • 2019/06/06
  • 3 min
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Group Project & 2022 Medium-Term Plan

“Working every day in the interest of our customers and society”

A new Group Project

Crédit Agricole Group is formally setting out its Raison d’être: “Working every day in the interest of our customers and society”. It confirms its customer-focused universal banking model with three pillars:

  •  Excellence in customer relations: be number one in customer satisfaction by becoming the favourite bank of individuals, entrepreneurs and corporates;
  • Empowered teams for customers: to accompany digitalisation by offering customers human, responsible and accessible skills;
  • Commitment to society: amplify our mutualism commitment to reinforce our position as the European leader in responsible investment.

A new Medium-Term Plan (2019-2022)

Raised and secured profitability targets

A strong Group, which allows for agile capital management

  • Target net income Group share for 2022: > €5bn for Crédit Agricole S.A. ;
  • 2022 ROTE: >11% for Crédit Agricole S.A. ;
  • CET1 at year-end 2022 factoring in regulatory changes:
    • > 16% for Crédit Agricole Group
    • 11% for Crédit Agricole S.A.
  • “Switching off”

Three levers for the new Medium-Term Plan:

  • Growth on all our markets with the goal of being number one in customer conquest;
  • Revenue synergies totalling €10bn in 2022;
  • Technological transformation for greater efficiency with a €15bn allocation over four years.

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