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Our performance driver

The 2022 Medium Term Plan is supported by three drivers, in line with the previous plan :


  • achieving growth on all our markets by establishing market-leading positions, deepening our customer relationships by responding to the individual nature of their needs, and expanding our universal model through the development of partnerships;
  • unlocking revenue synergies, especially through our universal customer-focused retail bank model, to increase revenues to €10 billion by 2022;
  • initiating a technological transformation to further improve our efficiency, investing €15 billion in IT systems over four years and simplifying our organisational structures and operating methods.

Interview with Xavier Musca on these success drivers

In this video, Xavier Musca, Deputy Chief Executive Officer of Crédit Agricole S.A., talks about the keys to implementing the plan.


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