Our performance driver
The 2022 Medium Term Plan is supported by three drivers, in line with the previous plan :
- achieving growth on all our markets by establishing market-leading positions, deepening our customer relationships by responding to the individual nature of their needs, and expanding our universal model through the development of partnerships;
- unlocking revenue synergies, especially through our universal customer-focused retail bank model, to increase revenues to €10 billion by 2022;
- initiating a technological transformation to further improve our efficiency, investing €15 billion in IT systems over four years and simplifying our organisational structures and operating methods.