Pillar 1 - A general universal customer-focused banking model
An all-encompassing and long-term relationship
« A model based on excellence in all our business lines and on having the expertise and know-how to meet the financial and wealth management needs of our customers »
Pillar 2 - « Full multi-channel » distribution
«Enabling our customers to choose how and when they want to interact with their bank and switch easily at any time »
Our added value: improving the customer experienced based on acceleration of the Group's digital transformation and innovation.
Introduce new working methods to foster agility - in green and CAPS
Capitalising on our ties to innovative companies– in green and CAPS
Developing a digital culture among the Group's men and women - in green and CAPS
Pillar 3 - Strategic investment in customer relations
« Our new customer promise »
« An advisory approach designed to provide our customers with comprehensive bespoke solutions »
« A bank that is 100% digital, 100% human »
- 100% of customer journeys digitalised and dematerialised in order to make life easier for customers and advisers
- All customer advisers certified for their expertise
- New products and services for "life's ups and downs"