An internal mediator in the event of disputes
As part of the Responsible Supplier Relations and Purchasing label, and more broadly as part of its Responsible Purchasing policy, the Crédit Agricole S.A. Group is committed to adopting fair and ethical behaviour with its suppliers.
One of the Group's commitments is the appointment of an internal mediator for the resolution of any disputes.
Eric Campos, Head of Social and Environmental Responsibility at Crédit Agricole S.A., acts as Internal mediator for all Crédit Agricole Group entities in France and Internationally.
What is the role of the mediator? How to file a claim? Eric Campos answers all your questions in a video interview.
Click on the image to watch the video
› All complaints addressed to the mediator are processed as a priority (acknowledgement of receipt within 48 hours). This address is reserved exclusively to Crédit Agricole suppliers.
› For any customer complaints, please email the following address: firstname.lastname@example.org