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Ensure responsible behaviour in the purchasing process


Charte Relations Fournisseur Responsables

Crédit Agricole S.A. signed the Responsible Supplier Relations charter in late 2010.

The charter comprises ten commitments for responsible purchasing and a fair and lasting relationship between large customers, SMEs and suppliers. It notably addresses environmental impact, financial fairness and the reduction of the risks of reciprocal dependency.

Click here to download the Responsible Supplier Relations charter.

Label Relations Fournisseur Responsables

Committed to a responsible policy regarding its suppliers, Crédit Agricole S.A. sought to take things further by obtaining the Responsible Supplier Relations label in December 2014, renewed at the end of 2015 and 2016. The label was then extended in 2018 to the entire Crédit Agricole S.A. Group.




A mediator was appointed by the Crédit Agricole S.A. General Secretariat.
The mediator is the Head of Sustainable Development at the Crédit Agricole S.A. Group. Contact: mediateur.fournisseur@credit-agricole-sa.fr
All complaints addressed to the mediator are processed as a priority (acknowledgement of receipt within 48 hours).
The mediator works to favour a new approach serving to renew dialogue between parties and align points of view. The mediator is the intermediary between the supplier and the internal department (purchasing, accounting, legal, etc.) in the event of any disputes.
He may be called on early in the process (awareness of customers / influencers) or later in the process when executing the contract (invoice payment times exceeding contractual times, application of penalties for disagreements, compensation for conflictual termination, abusive termination or problematic termination time, etc.).



The Group Purchasing Department rolls out the ethics policy established at the Group and in particular supervises any Purchasing-related risk of conflict of interest or corruption. All the Group’s purchasing processes are designed for the optimal control of this risk. These are supplemented by training sessions for buyers and Group businesses addressing the Group’s Code of Conduct.



Our buyers benefit from an upskilling course covering the following key areas:

  • How to integrate CSR issues in purchasing?
  • The fair choice of suppliers
  • The responsible treatment of suppliers
  • Integrating the global cost of the life cycle

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