CASA Group news / Italy: open an account in just 15 minutes
Italy: open an account in just 15 minutes You can now open an account in just fifteen minutes in every Crédit Agricole Cariparma Group branch. The customer is at the heart of this undertaking, part of the "Ambizione Italia 2020" Medium Term Plan. Simplification, effectiveness and listening are the watchwords for this project, which spans the entire customer experience, from the appointment at the branch, through the first hundred days of the customer's relationship with the bank. Improving the customer experience is part of the Group's digital transformation, launched as part of the "Strategic Ambition 2020" Medium Term Plan. It targets a maximum 15 minutes for opening an account and ordering payment means at the Regional Banks. A video shows the process in action at Crédit Agricole Cariparma.