Digitall, the Customer Project acculturation platform
In support of its target to become a 100% human/100% digital customer-centric universal bank, the Group is launching a platform for raising awareness of, and building familiarity with digital technology. It's open to all employees, irrespective of the entity they work for, what job they do, or their level of knowledge of this subject. The Digitall platform will help everyone to improve their knowledge of this topic, to keep it up to date and to assess their own progress. All the key topics of digital technology are addressed: the major changes rocking the world today, future trends, and the fine achievements of large businesses and start-ups worldwide. To help take ownership of the new tools and practices of businesses and customers, this platform also covers frugal innovation, open data, the cloud, social media, and cybersecurity. Digitall was built jointly by the Group's university IFCAM, Crédit Agricole S.A. and FNCA, and is available on demand to the Group's entire 140,000-strong workforce, in French and in English. It's based on selected content from the best sources and will be regularly updated and extended. Rollout to the Regional Banks and Crédit Agricole S.A. entities will begin on 13 June, to continue through the second half of 2017.
Watch Crédit Agricole S.A. CEO Philippe Brassac and Fédération Nationale Du Crédit Agricole Executive Vice-President Raphaël Appert introduce this programme