• Text Size
  • Contrast
France
Lasting relationships with clients

Supporting our most fragile customers

Supporting our most fragile customers - Crédit Agricole

6,711

vulnerable customers contacted

2,597

assessments and budget reviews

1,948

solutions proposed

 

THE ISSUE 

Bank services should address everyone, including the most vulnerable. These individuals may require special support to keep them from falling into vulnerable situations or to help them out of those situations.

OUR RESPONSE

Our customers demonstrating signs of financial fragility can benefit from special diagnosis tools used to precisely assess their personal financial situation, on the basis of which we propose them adapted solutions. This advice is provided to them by the Customer Support Agency, launched in 2013 by Crédit Agricole Consumer Finance.