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Our CSR strategy : partnering a sustainable economy

CSR (Corporate Social Responsibility) is one of the Group's markers and plays a central role in the business lines. It is no longer a forced humanism but a core issue of the strategy. Crédit Agricole was born in the territories and trying to keep alive the spirit of an economy oriented towards the common good. The aim is to carry out its banking and insurance activities responsibly and effectively as regards its stakeholders, and to assume its role as the leading financial partner of the French economy and its regions.

This is why environmental, social and societal issues have been fully integrated into the new 2022 Group strategic project. Thus, Crédit Agricole Group will continue its mutualist commitment to inclusive development, and make green finance one of the Group's growth driver.


To read the Group's declaration of extra-financial performance, click here

To find out more about the new Group 2022 strategic projectclick here.


A group with a long-standing commitment

For over 20 years, Crédit Agricole has demonstrated its involvement through its various commitments, many of which have focused on the development of “climate finance”.


Signatory of the:

•   United Nations Global Compact since 2003;

•   Equator Principles since 2003;

•   Principles for Responsible Investment since 2006;

•   Diversity Charter since 2008;

•   Sustainable Purchasing Charter since 2010;

•   Charter for the energy efficiency of commercial buildings since 2013;

•   Science Based Targets since 2016;

•   RE 100 since 2016.


Co-founding member of the:

•   Green Bonds Principles since 2014;

•   Portfolio Decarbonization Coalition since 2014;

•   Mainstreaming of Climate Action Within Financial Institutions since 2015;

•   Catalytic Finance Initiative since 2015;

•   French Business Climate Pledge since 2015;

•   BBCA association (low-carbon building) since 2015;

•   Finance for Tomorrow since 2017.


Participant in the:

•   Call for carbon pricing at the initiative of the World Bank Group in 2014;

•   Montreal Carbon Pledge since 2015;

•   Paris Appeal on Climate Change since end 2015;

•   IIRC (International Integrated Reporting Council) since 2016;

•   Task Force on Climate Disclosure since 2017;
•   Climate Action 100 + since 2017.


Other positions:

•   Statement on modern slavery since 2017

RSE engagé


  • Contribution of the Human Resources Without Borders endowment found since 2018.


CSR performance recognized by stakeholders

For more than 10 years, its stakeholders have recognized Crédit Agricole S.A.’s CSR performance. For example, non-financial rating agencies positioned the Group as a leader:

  • rated A in ESG performance by MSCI (Morgan Stanley Capital International)
  • rated A1 by Vigeo Eiris, which hailed the Group’s capacity to integrate ESG factors into its strategy, operations and risk management, as well as solid results that create sustainable value for its clients and stakeholders.
  • rated Prime by ISS-Oekom
  • rated C by CDP (Carbon Disclosure Project)
  • for several years represented in the British index FTSE4Good 
  • for several years represented in the index NYSE-Euronext: Europe 120, Eurozone 120.

Our sector policies

The Group integrates social and environmental criteria in its financing choices. It makes those choices on the basis of policies on activity sectors with the greatest potential impacts, such as arms, energy, mining and metals, transport and transport infrastructure, and forests and palm oil.

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Our actions

Crédit Agricole's CSR commitments are reflected day in day out by concerted action at each Group entity 

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Use of customer data

Charter on the Use of Customer Data
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