Crédit Agricole in Poland

Joined the Group in 2001 via the acquisition of Lukas Bank, a leader in consumer loans. CABP has been operating under Crédit Agricole brand since 2011 with the launch of the Universal Banking activity followed by the buyout of CACIB in 2013 and the rollout of a sales network for high-end agri customers.

The bank has maintained a strong position on consumer loans. Consumer loans account for more than 45% of the banking market revenues with a robust growth.

Crédit Agricole Group in Poland (CABP + EFL) is ranked 11th by Total Asset. In recent years, the regulatory headwinds and bank levy accelerated the normalization of margin, especially on consumer loans, and led to market concentration resulting in a growing share of Polish banks.

Other Group entities operating in Poland: EFL (MS leasing 7 %), CA Assurances with CALI (life), CATU (non-life) and CACI (CPI), Amundi since april 2014.

Robust customer acquisition (+9%) coupled with growth of NBI by 4% in 2019 (w/o FX effect).

Poland: 38 million inhabitants

1,4 M customers 321 branches 3,961 employees   Total assets: 5.9 bn€

Highlights - Prizes and Awards

• Opening of the first cashless branch in Warsaw
• Continued expansion of mobile payments (in-app feature, FitbitPay and Garmin Pay systems, etc.), online account opening and appointment booking
• Long-term commitment to Plastic Odyssée with the entities of the Crédit Agricole Group
• Launch of an educational Campaign on plastic waste #mniejplastiku
• Purchase of intensive care equipment for the specialist hospital in Wroclaw
• Customer satisfaction: number 3 in the market in NPS
• “Power of attraction” first prize awarded by Polish newspaper Puls Biznesu for initiatives aimed at strengthening employee engagement and loyalty in the past two years (most notably PowerOn, #ijatoszanuj?, “New styles of work” and Power People)
• Plain Polish Lab’s “Plain language standard” certification for its account agreements and régulations

Ratings

Moody’s: A3 négative
Fitch: BB+
(Ratings as of Q1 2021)

 Source: BPI/Fin – Data at 12/31/2020

MTP 2022 Strategic ambition: strengthen the Universal Proximity Banking model on a growing market

• Intensify customer acquisition with a focus on affluent and mass-affluent segments.
• Develop a competitive and profitable model along with Group synergies.
• Strengthen the consumer finance activity maintaining a prudent risk approach and adapting the distribution model to the evolution of margins. Develop a new car loans activity.
• Develop the Agri/Agro and SOHO segments.
• Increase operational efficiency investing in processes and innovation to speed up digital transformation.

The Crédit Agricole Group has been operating on the Polish market since 2001. It serves:

• individual customers,
• micro, small and medium-sized enterprises,
• large domestic and international corporations,
• companies from the agricultural sector,
• and individual farmers.

The Group’s customers can choose from a wide range of daily banking (accounts, cards, deposit accounts, loans) and corporate and investment banking products. Crédit Agricole also offers financial services (leasing, factoring, fleet and real estate management) and insurance products such as car, property and life insurance.
This comprehensive offering is possible thanks to synergies between all our companies: Crédit Agricole Bank Polska S.A., Europejski Fundusz Leasingowy S.A. and its subsidiaries (Carefleet S.A., EFL FINANCE S.A., EFL SERVICE S.A., Eurofactor Polska S.A.), Crédit Agricole Ubezpieczenia and Amundi Polska TFI.

 
The Crédit Agricole Group’s strategy is reflected through the CA Group in Poland’s motto: ‘A whole bank just for you’, which stands for striving to fulfil all the customers’ needs in order to support them in pursuing their plans and provide them with the right solutions.

source : Insee FMI, ECO (Data at end 2020)