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Personal data protection

At Crédit Agricole,
your data is only used to serve you

The GDPR came into force on 25 May 2018: this European General Data Protection Regulation applies to all public and private companies and organisations, of all sizes and in all business sectors, which host or record the data of European residents or organisations within the EU. It reinforces and complements the existing rights of natural persons over their personal data, i.e. information, access, rectification, deletion, limitation, opposition and portability rights. 

This new regulation was not only welcome, it was a necessity at a time when 90% of French people say that they are “concerned about protection of personal data on the internet” (1).

At Crédit Agricole, it has always seemed essential – and natural – to offer our customers enhanced protection of the data they entrust to us. That is why in 2016 we launched a personal data charter in which we undertook to use our customers’ data only in their interest, not to sell their data and to be totally transparent about its use.

Our ambition, in order to be your trusted third party, is to secure and protect the data assets of our customers and give them control over their data.

At Crédit Agricole, we strive every day to better protect your interests, to serve you loyally and to support you. That is why, at Crédit Agricole, your data is only used to serve you.


Portrait de Philippe Brassac - 2018

“Preserving customers’ privacy and being worthy of their trust ensures that we are not blinded by the temptations of the new Eldorado offered by big data, although monetisation of data is clearly part of the business model of some new entrants. Ethics are not an option – they are the most important requirement of professionalism. ”

- Chief Executive Officer of Crédit Agricole S.A.




  • (1) study conducted by CSA into the French and protection of their personal data, 2017.


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