Our csr strategy: be an actor of a sustainable society
Act every day in the interest of our customers and society
On the strength of its cooperative and mutualist identity and its long-standing commitment, in 2019 the Group adopted a Raison d'Être which resolutely commits us to "Acting every day in the interest of the client and of society" . As such, 2019 is an important year for the Crédit Agricole Group. It is on this basis, with the desire to anchor its societal utility in all of its activities, businesses and processes that the Group's new project, "Ambitions 2025", has been built. This reflects, through strong objectives, the desire to further contribute to the United Nations Sustainable Development Goals (SDGs). It is in line with the recommendations of the Principles for Responsible Banking (PRB) of the UNEP FI that the Group signed in September 2019.
The Client Project
is based on its model of universal local banking ("for all and in all regions") and on the diversity of its expertise, with the aim of supporting clients over time and better meeting their needs and expectations.
The Human Project
focused on local responsibility, to offer customers permanent access to a trained, independent contact person who acts within a clear delegation framework, with the trust and mutual commitment of employees and the company as a driving force.
The Societal Project
Launched in 2019 with the climate strategy, the societal project was strengthened at the end of 2021 through 3 priorities and 10 commitments. It constitutes the overall framework for the Group’s action in terms of Corporate Social Responsibility. Know more
The ambition at the heart of the Societal Project: supporting the transition
The success of the ecological transition depends on economic development that promotes social and territorial cohesion. The energy transition must adopt a balanced trajectory that is not implemented to the detriment of the most vulnerable populations, in France and internationally. Around the world, 860 million people still do not have access to energy. Until very recently, coal was considered the cheapest source of energy. This is about to no longer be the case: in a very short time, renewables have become more competitive than coal in most parts of the world. The development of these carbon-free energies that do not affect the quality of the local air must be targeted as a priority. The transition that the Crédit Agricole Group wishes to support must allow populations to have access to clean energy at low cost, in the regions and throughout the world.
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- Read the Reporting on the implementation of the “Principles for Responsible Banking (PRB)” of the UNEP FI
- To read our Declaration of Extra-Financial Performance (DPEF), click here.
- For more information on the Group's new 2025 strategic plan, click here.
A long-term commitment
For more than 20 years, Crédit Agricole has proven its involvement through its various commitments
› Co-founder member:
› Other positions:
Recognition of CSR performance by stakeholders
By deploying its ESG strategy across all its businesses, Crédit Agricole S.A. is consolidating its non-financial performance.
- Rated AA by MSCI (2023)
- Rated 72/100, by Moody's Analytics (2023)
- Rated C+/Prime by ISS-ESG (2022)
- Rated 23.2 by Sustainalytics (2023)
- Rated A- by CDP (2024)
Included in ESG indices:
- NYSE Euronext since May 2013
- FTSE4Good, confirmed in June 2023