Bring together the strengths of all our Business lines to serve our customers
We are strengthening the role of “Business Partners” of the Business Lines to support relationship-based banks and we are ensuring stronger strategic coordination between Business Lines.
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Combining the strengths of all our business lines to better serve our customers
To round off this series of videos dedicated to ACT 2028, Olivier Gavalda, Chief Executive Officer of Crédit Agricole S.A., covers the final topic: cohesion.
Cohesive action is vital to the achievement of the ambitious objectives we have set out in the medium-term strategic plan for 2028, to benefit our customers and society.
Strengthening synergies between the Group’s entities all over the world and better coordinated customer service approaches will help us reach our goals of 60 million customers and net income of €8.5 billion, whilst ensuring our cost-to-income ratio remains below 55%.