Pioneer teams to test tomorrow's management practices

In a fast-changing world, but also more and more processed and codified, Crédit Agricole is keen to empower each and every one of its employees to make a relevant assessment of the infinite variety of situations that may arise and to make decisions based on reason, empathy and discernment. This implies a bold recasting of our organisational approach, our tools and, ultimately, our management culture, which aims to be at the leading edge of emerging future management practices.

This requires the exceptional use of pioneer teams to test these new practices so as to evaluate their performance and the criteria for their success, particularly in an environment where remote working is becoming more widespread.

This test phase will take place in the first half of 2021 and involve around 1,400 employees from all Group business lines. Its success will be measured based on its impact on organisational simplicity and responsiveness, customer satisfaction levels and employees’ sense of pride.

In 2019, the Crédit Agricole group launched its Group Project structured into three pillars – the Customer Project, the Societal Project and the Human-Centric Project – and put its raison d’être[RG1] at the heart of the Project: “Working every day in the interest of our customers and society”.

In a fast-changing world, Crédit Agricole is keen to empower its people to make a relevant assessment of the infinite variety of customer's situations that may arise and to make decisions based on reason, empathy and discernment. This implies a bold recasting of our organisational approach, our training and assessment tools and, ultimately, our management culture. This is the aim of the Human-Centric Project.

Thanks to the Human-Centric Project, each and every employee of each and every entity will become a strong link in a chain of trust that works every day in the interests of customers and society. The Human-Centric Project is embodied in new management practices that promote initiative and autonomy and encourage staff to dare to always be seeking solutions that maximise customer satisfaction.

The Human-Centric Project creates the conditions for the Crédit Agricole group’s Customer Project and Societal Project to succeed by empowering each and every employee to make decisions that benefit our customers, society and the environment.

The Crédit Agricole group aims to be at the leading edge of emerging future management practices. This requires the exceptional use of “pioneer teams” to test these new practices so as to evaluate their performance and the criteria for their success, particularly in an environment where remote working is becoming more widespread.

Practically speaking, this large-scale test phase will take place in the first half of 2021 and involve around 1,400 employees from Crédit Agricole S.A. Group business lines, grouped together into “pioneer teams”.

During the trial, pioneer teams will be asked to adopt four approaches:

- Focus the team on a limited number of priorities;

- Hold regular updates to speed up decision-making and problem-solving;

- Facilitate more regular two-way feedback between managers and their teams;

- Involve employees in improving how the team works.

At the end of this period, a review will be undertaken with the help of these pioneer teams. Success will be measured based on the impact on organisational simplicity and responsiveness, customer satisfaction levels and employees’ sense of pride.

Senior management is strongly committed to the success of this Project, which it is monitoring through each entity’s Executive Committee and the Crédit Agricole S.A. group Executive Committee.

[RG1]Merci de mettre ce texte en italiques.