Group news / LCL launches ARIA, the first AI messaging assistant for employees

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Friday, 29 March 2024

LCL launches ARIA, the first AI messaging assistant for employees

LCL is continuing its digital transformation with the introduction of ARIA*, the first Generative AI assistant designed to help advisors answer customer emails.

This tool can improve advisors’ responsiveness to emails and is in line with the Bank’s strategy. All the advisors need to do is explain what they want to say and ARIA provides them with a properly written email that is ready to send. They still have control over the response that is ultimately sent to the customer, with the option to amend or add to it, but ARIA makes their lives easier by completing a time-consuming yet important task for them, as well as helping to improve customer satisfaction.

881 LCL advisors (across three regional divisions), one Private Banking department, two Business Line units and the Customer Satisfaction team were invited to test ARIA before its deployment on 26 March. 92% of participants used it during the trial and 82% of those continue to do so.

* ARIA stands for Assistant rédactionnel avec intelligence artificielle in French (editorial assistant with artificial intelligence).

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Five months after its launch in Lyon, E+Share Drivalia has extended its electric car-sharing service to Lyon-Saint Exupéry Airport. Drivalia’s fleet of electric Fiat 500s can now be hired for journeys between the city of Lyon and its airport, offering a practical and environmentally-friendly transport solution and enabling Lyon Airport to reduce its access-related CO2 emissions. Travellers using this service aren’t just entitled to free parking at the TGV railway station and the airport terminals, they can also benefit from attractive rental prices for getting to the airport or renting a car for the day.
Drivalia has already announced new partnerships with players in the tourism, culture and leisure sector in and around Lyon.

The 15^th edition of the Foulées de l’Assurance race took place on 24 March in Bois de Boulogne. Of the 3,200 participants, 38 CA Assurances employees, mobilised via the ASCAA*, and 11 CAMCA employees representing ROAM**, walked or ran for the Adicare association which supports cardiology and cardiac surgery research. CAA stood out by winning the “10 km du cœur” trophy in the Bancassurance category and the CAMCA runners recorded impressive times in the 5 km and 10 km races, raising even more money for Adicare. A fine example of sportsmanship and solidarity.

* The Crédit Agricole Assurances group’s sports association.
** French association of mutual insurance companies.

Operating procedure NF 2024-05 “Strategic Data Steering Committee (COSD)” formalises the creation of the Strategic Data Steering Committee (COSD), the Group's cross-functional committee tasked with steering the Group’s strategic work and issuing positions, recommendations and decisions for the Group in line with data governance. This document defines the missions, composition and operating methods of the COSD. It is available online on the Affaires Générales site.

Read the procedure

Customer Recommendation Index (CRI)
up 7 points

The beneficiary CRI has increased to +31 for Amundi ESR*. The corporate CRI stands at +42 for the third consecutive year.
In the context of a fast-evolving market, Amundi ESR has maintained an efficient approach to quality which enables it to support its own growth.

* ESR stands for Épargne Salarial & Retraite in French (company savings and retirement)

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10,000 dollars a tonne

The international price of cocoa in New York soared to record levels this week (26 March), due to supply shortages caused by poor harvests in West Africa, where most of the world’s beans are grown. The most traded contract in New York has seen its price rise by 130% this year alone. Côte d'Ivoire and Ghana (responsible for 60% of the world’s production) have been experiencing difficult meteorological conditions. An intense heatwave followed by heavy rainfall in December damaged the crops and led to the spread of diseases. These events were combined with rising costs of pesticides and fertilisers that are vital to maintaining crops.

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Is the market rise sustainable?

The CAC 40 has climbed nearly 40%, breaking through the symbolic 8,000-point threshold on 8 March. Similarly, the Euro Stoxx 600 has risen around 30%. Across the Atlantic, the Nasdaq and the S&P 500 have surged 50% and 42% respectively. These impressive gains have come against an economic backdrop tinged with uncertainty.

Given the exceptional performance of equity markets since they bottomed out in September 2022, is the rise in markets sustainable? Vincent Mortier, Group Chief Investment Officer at Amundi, answers these and other questions on the Synapses YouTube channel.