Group news / The Group DataLab has created a solution to improve answers to business questions using Generative AI

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Tuesday 26 March 2024

The Group DataLab has created a solution to improve answers to business questions using Generative AI

As part of the Crédit Agricole Generative Artificial Intelligence (AI)* managed adoption strategy, the Group DataLab (ITD) has developed CA Generative Search. The aim of this application is to offer users a new natural language research experience on a wide range of documents specific to the Crédit Agricole businesses, supplying well-drafted, relevant responses based on easily verifiable sources.

Rigorously assessed on a corpus of public documents, its results can be further improved by supplying Generative AI with less complex and better structured documents. This solution has been applied with CACIB on its “Augmented Sales” project, based on its market research and internal servers. Numerous other businesses hope to benefit from it soon.

The Group R&D DataLab is also working on internally controlled LLM** to improve response accuracy and reduce roll-out and usage costs (invoices based on text length including question, context and answer), as well as the consumption of resources inherent to commercial Cloud services.

This programme is part of the Crédit Agricole Group’s Societal Project which strives to act in favour of the climate and achieve carbon neutrality by 2050, while strengthening its position as a stakeholder in the societal and environmental transition.

Indeed, in addition to the necessary securitisation of sensitive data when used on the Cloud, the environmental impact of Generative AI, which is highly energy intensive, must be considered in light of the Group's commitments to sustainable IT services.

* AI capable of generating information on demand (like ChatGPT).
** Large Language Models, AI models on which applications like ChatGPT rely to understand language and generate or transform text (e.g. machine translation).

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The renovation project at the Agen-Boé site, owned by Crédit Agricole Aquitaine, still in its design phase, has won the BDNA Gold Medal (Sustainable Building in Nouvelle-Aquitaine). The submission was deemed remarkable, with a score of 90.8/100, the highest score ever awarded to date in the Nouvelle-Aquitaine region. The Regional Bank has set itself three fundamental objectives: to be exemplary in terms of construction-related greenhouse gas emissions; to significantly reduce energy consumption, promote renewable energy and protect biodiversity; and to cultivate a strong local presence and social values by prioritising the local economy, integration and the circular economy.

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Credibom, the CA CF subsidiary in Portugal, and Sofinco in Spain have been named among the best companies to work for, for the third year in a row. Credibom has climbed 3 points and this year ranks in 7^th place on the list of companies with more than 500 employees. In Spain, 82% of employees think that Sofinco is an excellent place to work. It is in 19th place among companies with between 100 and 250 employees. This latest distinction is testament to both companies’ commitment to staff well-being and satisfaction and reflects the ongoing quest for excellence and the creation of a positive and inclusive working environment.

Thierry Boissier is appointed Human Resources Director at Crédit Agricole S.A., within the Crédit Agricole S.A. Group Human Resources Division. He will report to Bénédicte Chrétien. This appointment takes effect on 1 April 2024. The related Appointment Notice NN 2024-03 is available online at the Affaires Générales site.

Read the memorandum

61%

The percentage of French people who bought at least one second-hand or reconditioned item in 2023, according to the latest survey by Sofinscope. Shopping second-hand is now becoming the natural choice for French people, with nearly half regularly checking second-hand sales platforms without needing anything in particular, and 43% of French people planning to give up buying new and only ever buying second-hand goods in the future. They say the main benefits are saving money (70%), reducing their environmental impact (56%) and an additional source of revenue (52%).

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Relais pour la vie

Once again this year, Crédit Agricole employees in Luxembourg* came together to take part in Relais pour la vie (Relay for Life), an event on 23 and 24 March organised by Luxembourg’s Cancer Foundation.
250 participants walked and ran, in person and remotely, for a total of 24 hours in support of people with cancer and their loved ones. Each entity has donated €500, to which will be added the donations made through the “Trophée de l’Espoir” page and other activities (cake sale, tombola, etc.) organised by employees, resulting in a total sum of more than €8,000 collected.

* Amundi, CACEIS, CALI Europe, CAMCA Assurance, CAMCA Réassurance, Indosuez Wealth Management, CA Indosuez Wealth (Asset Management), Fund Channel, Village by CA Luxembourg, Leasys and Luxcellence.

Job Dating: DRG is recruiting

“Cécile has found her perfect professional match! Are you ready to find yours?” The Group Risk Division (DRG) is holding job dating sessions on the first two Tuesdays of April: at the Evergreen Campus on Tuesday 2 April and remotely on Tuesday 9 April.
Meet with our experts, explore the various opportunities and find your perfect professional partner in the fascinating world of Risk Management.
All vacancies are published on the LMR website.

VIDEO

Mentee testimonies on the Crédit Agricole Group management mentoring programme

Since the launch of the Group’s Mentoring programme and including the latest round which began on February 2024, more than 220 male and female mentees have taken part in the programme.

By introducing and forging cross-entity mentoring relationships within the Crédit Agricole S.A. Group and the Regional Banks, this programme strengthens togetherness and diversity whilst promoting the development of equitable careers and the emergence of responsible leaders.

At the heart of the Human-Centric Project, this programme allows participants to learn more about the challenges facing our Group and play a role in its managerial and cultural transformation to offer more added value to customers.