Teleworking arrangements for team members have quickly been established, drawing in particular on experience from the Covid-19 crisis. To ensure staff can cover their basic needs, their salaries for February and March have been paid in advance.
At the recommendation of the authorities, the families of expatriate staff were evacuated two weeks ago; and on Sunday, the Group instructed those staff themselves to join them.
Accommodation support for staff seeking refuge in Poland is being arranged: Crédit Agricole Bank Polska has already welcomed 10 employees and their families, and expects other staff to arrive in the country in the near future. These people are being given hotel accommodation as a priority to enable them to remain with their friends and families, but there have been many offers of support, and Polish staff have been opening their doors to them. Cash withdrawals are free of charge to CA Ukraine customers at CABP ATM machines.
Ensuring the provision of essential customer services
Even in the most difficult times, Credit Agricole Ukraine continues to fulfil its mission to its customers. And although commercial activities have slowed down, business continuity is assured for critical transactions.
For example, wherever it remains safe to do so, branches in Ukraine are opening for one to two hours a day for specific cash remittance and salary payment transactions. Today, a credit moratorium on end-of-month interest was implemented.
In addition, through coordinated work with all stakeholders at Group level, information is being provided to international customers who hold interests in Ukraine, including cash management, liquidity issues and other questions.
All staff have been fully equipped with the necessary electronic resources for teleworking.
CAU’s cyber teams are constantly monitoring potential attack threats. At Crédit Agricole Group level, Group employees are being urged to exercise the greatest caution when opening emails addressed to them.
Solidarity and responsibility
Initiatives to support individuals directly affected by the war are starting to take shape, and many within the Group have stated their desire to help, in line with the efforts made by Crédit Agricole Bank Polska to welcome their Ukrainian colleagues and their families. Over the coming days, the Group intends to increase this support in the most structured and coordinated way possible.
Crédit Agricole is preparing to implement the decisions taken by the public authorities:
a range of sanctions are being imposed on Russia by Europe, the United Kingdom, Switzerland and the United States. The Compliance Division is circulating regularly updated details of all these sanctions to all entities. It is our responsibility to apply them with the utmost rigour. Two crisis units – one chaired by Xavier Musca, Deputy Chief Executive Officer of Crédit Agricole S.A., and the other by the Fédération Nationale Du Crédit Agricole – are coordinating their efforts on a daily basis to effectively monitor a constantly changing situation.
Find all our information about the conflict in Ukraine here :