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Performance and compensation

Annual performance review

The development of Crédit Agricole S.A. employees’ skills is inherent to the company’s Human-centric Project. To adapt to changing business roles, various mechanisms are in place within the Group.

Thus, annual discussions between employees and their manager aim to establish a progress feedback loop, to foster professional development. 

To this end, the Group’s appraisal and development campaign is structured around two annual interviews: the appraisal interview and the professional interview. Both interviews are formalised in a career monitoring and management tool.



Annual appraisal interview


Each employee in long-term employment has an annual appraisal interview to review the year in question.

Employees are asked to conduct a self-assessment and suggest objectives for the upcoming year.

After discussions, the manager finalises the appraisal and approves the objectives for the upcoming year. Managers also save in the career management tool any strengths and areas for improvement, following an assessment of professional skills.

These cover:

  • Hard skills: general, technical or specific knowledge necessary to carry out the employee’s function.
  • Soft skills: attitudes and behaviours that are applicable to all functions 
  • Managerial skills: specific skillset expected from employees in managerial positions.

Additionally, since 2022 the Group has been rolling out a new 360 feedback system that encourages discussion and the ongoing development of employees throughout the year. Requests for such feedback are made by employees directly, and can also be requested from other work colleagues, including project managers, peers, team members etc. 



Professional interview  

This interview is an opportunity for employees to develop a professional career plan that is consistent with their career path, skills and prospects, and relevant to the Group's needs.

The professional interview is a legal obligation for French companies, which needs to be carried out every two years. Crédit Agricole S.A. organises it every year for its employees in France.

Within Crédit Agricole S.A. in France, a professional interview is planned every year, and a summary interview that reviews the career to-date of the employee takes place every six years.


Overall compensation policy

As a leading player in the banking market, both nationally and internationally, Crédit Agricole S.A. applies a compensation policy that aims to align the interests of Clients, Shareholders and Employees in an increasingly competitive and regulated market. 

This remuneration policy contributes to conveying the values of fairness, transparency and usefulness, which are key to the Group. It contributes to the implementation of the three founding principles of the Human-centric project, levers of the Group’s raison d'être: accountability of employees, strengthening of customer proximity and development of a framework of trust.

The remuneration of employees and senior managers is determined on the basis of precise and clear criteria that reflect the skills used and the seniority, individual and collective performance delivered within the context of the organisation's sustainable responsibility

Fixed elements, social benefits and peripheral elements together constitute the Group’s compensation policy. Each of these elements meets different objectives in terms of remuneration of performance in the short and long term, consistent with the 2022-2025 MTP.

Employees may benefit from all or part of these components, depending on their level of responsibility, skills and performance:

  • Fixed remuneration,
  • Annual variable remuneration, linked with reaching individual and/or collective objectives consistent with the 2022-2025 Medium-Term Plan,
  • Collective variable remuneration, according to the entity’s annual performance,
  • Long-term variable remuneration, for executive managers, according to the Group’s economic, stock market and societal performance,
  • Peripheral benefits add to direct remuneration, and includes retirement, healthcare and pension schemes.

To find out more, click here

Since 2020, a total of 10 million euros have been dedicated by Crédit Agricole S.A. specifically to ensure equal wages between men and women. All Crédit Agricole S.A. entities have access to dedicated funds to reduce potential gender pay gaps and have implemented measurable and quantifiable efforts, as evidenced by the good results on the gender equality index.

Collective variable remuneration and peripheral compensation

  • Company Savings Plan (PEE): 100% of employees in France have access to a company savings plan with matching contributions from Crédit Agricole S.A. entities.
  • Group Retirement Savings Plan (PERCOL): 100% of employees in France have a PERCOL, which is also funded by the entities.
  • Profit-sharing and incentive plans: 100% of employees in France benefit from profit-sharing agreements and incentive plans specific to each entity.
  • Life insurance: 100% of employees in France are covered by life insurance schemes with partial or total coverage of contributions depending on the entity. Since January 2015, the life insurance fund has been pooled at Prédica within the Canopée scheme to pool the risk of Providence contracts (death, disability or temporary disability) for Crédit Agricole S.A.’s employees in France.  
  • Health insurance: 100% of employees in France are covered by a health insurance policy, and 99% abroad. Depending on the entity, the basic plan is mandatory or optional for spouses and children. Some entities have also taken out supplementary hospitalisation and specialist insurance policies.


In 2022:


of the Group’s share capital

is held by the Group’s employees and former employees

Additional benefits

Throughout their careers, employees have access to a number of benefits offered by the Group, Crédit Agricole S.A. and the works council (Comité Social et Economique, or CSE) of each entity. These benefits aim to improve employees’ work-life balance. 

The Individual Social Report given to each employee every year provides an overview of the benefits received during the year: components of compensation and, in particular, the company's participation to supplementary health insurance, retirement and life insurance schemes, and the social and cultural activities of the CSE.

Other benefits include the partial refund of transport costs, subsidies to the various staff canteens, monetisation of leave credits, and long-term service awards.


Executive compensation

Compensation awarded for 2022

The Chairman of the Board of Directors only receives fixed compensation.

The annual variable compensation of corporate officers is partly paid immediately and partly deferred.

Click here to find out more about executive compensation (URD 2022).

In 2022, the equity ratio between the level of compensation of each Executive Corporate Officer and the average compensation of the employees of Crédit Agricole S.A. in France was:

9 for the Chairman of the Board of Directors

34 for the Chief Executive Officer

19 for the Deputy Chief Executive Officers


2023 compensation policy

The main purpose of the Executive Corporate Officers’ compensation policy is the recognition of performance over the long term and the smooth implementation of the Group’s strategic plan.

The policy is aligned with the social interests of the company, as it takes into account aspects of sustainable performance as well as short-term financial results.

Performance assessment for 2023

Annual variable compensation

To ensure complete independence in the performance of his duties, the Chairman of the Board of Directors does not receive any variable compensation.

The Chief Executive Officer and Deputy Chief Executive Officers are eligible for individual variable compensation, the amount of which for a given financial year is contingent on performance. The target is set respectively at 100% and 80% of their fixed compensation, capped at 120% if the target is exceeded. 

Performance assessment is based on criteria defined by the Board of Directors, as described in the Universal Registration Document here.

Long-term incentive plan

Since 2020, the senior executives (the “dirigeants mandataires sociaux exécutifs” in French) benefit from the free allocation of performance shares, within a budget strictly limited to 0.1% of share capital, in order to strengthen their contribution to the creation of long-term value of Crédit Agricole S.A.

The number of shares allocated each year by the Board of Directors is capped at 20% of annual fixed compensation.

The acquisition of these shares is determined, in particular, by the fulfilment of three demanding conditions regarding economic, stock market and societal performance assessed over a period of five years.

The acquisition of the shares is followed by a retention period of one year.

In addition, the senior executives are required to hold, until they leave office, 30% of the shares acquired each year.


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