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Corporate Culture and Ethics

Management principles

Culture et entreprise

In order to develop our management culture, we have set up a support for our leaders, managers and field staff through specific development programmes.
In concrete terms, this new management culture can be broken down as follows:

  • leaders who embody the managerial transformation;
  • entrepreneurial managers who share the new codes of conduct with all the men and women in the Group;
  • employees who take an active role in their careers and who receive training in digital, behavioural and interdisciplinary skills in order to continuously develop and adapt to changing business lines.


Philonomist, a site of inspiration at the heart of the Human project

Crédit Agricole S.A. has partnered with Philonomist, a digital platform whose varied content addresses the major societal and economic issues of the company through a philosophical approach. 

Since September 2019, the personalised Philonomist website has been offering our employees content dedicated to the key themes of the Human project. Supplemented by face-to-face and remote events, Philonomist is a source of inspiration and reflection for our employees, conducive to developing a culture of inquiry, a key criteria for fostering a learning environment and seeing our management culture evolve.

Fundamental rights

Fundamental rights

Crédit Agricole Group operates worldwide in compliance with human rights and basic social rights.


Crédit Agricole Group has established ethical principles common to the entire Group: Regional Banks, Fédération Nationale du Crédit Agricole, Crédit Agricole S.A.

The implementation of the culture of compliance and ethics is based on an internal system of reference documents. In addition to legal and regulatory requirements, this is based on:



Chiffres clés éthique

Personal data protection scheme (GDPR)

In 2018, Crédit Agricole Group drew up two personal data protection charters:

  • one, relating to recruitment, intended for applicants
  • the other, for employees

Drawn up in conjunction with the entities' processing registers, they explain:

  • The processing of personal data of applicants and employees carried out by each entity
  • The rights of these applicants and employees
  • How and with whom these rights can be enforced

They are presented to employee representative bodies and apply to all Crédit Agricole Group entities, including the Regional Banks.

In 2020, these two charters were updated in order to take into account new types of data processing carried out in the entities and to more precisely define the data retention periods.

Whistleblower system 

If an employee witnesses a malfunction, offence or crime within his or her entity, the hierarchical channel should be preferred. However, if reporting through this channel is ineffective or unsuitable for the situation (fear of reprisals, pressure from the hierarchy, hierarchy involved, etc.), the employee can exercise his or her right to alert, anonymously or not, depending on his or her choice, via BKMS® SYSTEMS.

The tool guarantees the confidentiality of the author of the report, the facts contained in the file and the persons concerned. It can be accessed 24 hours a day, 7 days a week from a single link via a connected computer, whether personal or professional.

The alert is handled by persons subject to a confidentiality commitment, usually from the Compliance Department, who will treat the alert with the maximum attention.

The deployment of the BKMS IT platform was finalised in 2020 for the entire Crédit Agricole Group and covers over 350 entities.

All Group entities with at least 250 employees have nominated a referent responsible for guiding, informing and supporting employees in the fight against sexual harassment and gender-based behaviour.

In addition, the Social and Economic Committees have also appointed a referent to combat sexual harassment and sexist behaviour.


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