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Development of human capital

Human capital

At the end of 2020, Crédit Agricole S.A. employed 73,817 full-time equivalent (FTE) employees and was present in 45 countries.

Répartition par genre et carte


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Crédit Agricole Group is the leading private employer in France with 104,500 employees in 2020 according to Challenge (March 2021).

Crédit Agricole S.A. is a major player in the employment market with 5,383 new hires and 1,861 work-study contracts in 2020.



Crédit Agricole S.A.’s recruitment website gives applicants access to a multi-brand, multi-business and international platform, and offers best practices in e-commerce for a smooth and intuitive applicant journey: “For you, everything starts here”:



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The Group listens to its employees

IER 2021

In a radically changing environment, listening to and engaging employees is more important than ever for performance. Launched for the first time in 2016, the ERI (Engagement and Recommendation Index) is an annual anonymous internal survey rolled-out simultaneously in the Group’s various entities in France and abroad. The ERI allows employees to express their experiences and needs.

In 2021, for Crédit Agricole Group, more than 120 000 employees were invited to participate in the survey, with the Regional Banks and entities, in 49 countries and in 13 languages.

With more than 100 000 employees answering, the participation rate reached 80%, up to +17 points since 2016.


In 2021, for Crédit Agricole S.A., the participation rate of 81% was reached, up to 22 points since 2016.


The growth and development of our employees’ skills pose a major challenge in this time of profound, accelerating change.

The Group has an entity dedicated to training, IFCAM, which regularly enriches its training catalogue with a desire to make its offer even more accessible. In 2020, investments were made in solutions and tools for distance learning.


In order to support employees,the Group focuses on three key areas:

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In 2020, 76,279 Crédit Agricole S.A. employees attended at least one training course and 1,825,353 hours of training were provided, despite the health situation, via IFCAM or in direct collaboration with various service providers.

A comprehensive skills development system


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Training for executives

To support the managerial transformation and development of the management culture, the Group, in partnership with the Purposeful Leadership chair of HEC Paris, has developed a programme called "Leadership, Meaning and Accountability" for senior executives.

100% of Crédit Agricole S.A.'s top 150 executives received training in 2021.

Employee mobility

The Group has a specific system to encourage the internal mobility of its employees, both in France and internationally, within all Crédit Agricole S.A. entities or within the Regional Banks:




62% of new permanent contracts at Crédit Agricole S.A. were filled through internal mobility

Talent management

For several years, Crédit Agricole S.A. has been involved in identifying, developing and supporting its talent and managers, based on managerial guidelines and a unique selection process shared across the Group that gives each person the same opportunity to achieve their ambitions and move forward.

Three priority issues have been identified: to continue to build up talent pools in order to create a resource for the Group's succession plans and its business lines, develop gender diversity in management positions, and internationalise our talent pools.


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